The qualified staff at Automark are able to service your new car without affecting your new car warranty, and potentially at a fraction of the cost.
It is important to keep in mind that that your warranty is conditional upon you having the vehicle serviced on time and as required by the manufacturer´s handbook regardless of whether it is done by automark, the vehicle dealer or another repairer and this means by the km or the date WHICH EVER COMES FIRST.
As each service as well as each manufacturer has different requirements some services may be covered buy our standard services but should be quoted on in an individual basis.
The information below on New Vehicle Warranties is extracted from the Australian Competition and Consumer Commission (ACCC) Consumer Express publication, April 2005, Issue 1445-9671.
It´s time to service your car. Where do you turn? Someone has told you that if you don´t return to either the business where you bought the car or an authorised agent of that business, your warranty will be void. Is that true?
Can you get your car serviced by someone other than the business or an authorised agent of the business that sold the car without voiding the warranty? The short answer is ´yes´.
Though there are some conditions:
Where a problem arises with the vehicle that is covered under the warranty, the vehicle should be taken to the dealer for repair. These repairs should be done free of charge under the warranty.
In relation to general servicing, motor vehicle dealers are entitled to insist that any servicing performed on cars they sell is carried out by qualified staff, according to the manufacturer´s specifications, and using genuine or appropriate quality parts where required. Provided these conditions are met, regardless of where you choose to get your car serviced, your warranty will remain intact. So shop smart and shop around.
Qualified staff is a party or parties, other than an ´authorised dealer´, who is capable of performing car servicing. Some servicing venues display qualification certificates, but if you´re not sure the staff are qualified, just ask.
If an independent agent implies that it can perform general car servicing to manufacturers´ specifications and does not perform that function satisfactorily, then you have rights and remedies against the agent regardless of whether the agent has factory qualifications or not.
Genuine or appropriate quality parts The issue here is not who manufactured the part/s, it is whether the part/s are fit or appropriate for the purpose intended. If a part is non-genuine, but is interchangeable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer´s warranty. However, it must also be noted that should the part/s installed fail or not perform satisfactorily, the consumer then has rights against the fitter and/or manufacturer of those replacement parts. If the nongenuine part fails, and causes some other damage to the vehicle, the dealer and vehicle manufacturer will not be liable for damage caused by the failure of that part.
Thus, provided consumers do research and ensure that wherever they take a vehicle for servicing, the staff are qualified and all other provisions above are met, the warranty will be safely intact for the warranty period.
Automark cater for all passenger, light commercial and four wheel drive vehicles.
38 Winton Road
(Corner of Packard Street)
Joondalup WA 6027
Ph: 9300 2886
Fax: 9300 2898
Send Automark an Email